All Company details, including the name, address and contact phone numbers, are displayed on the voucher, issued by your car rental broker.

Your vehicle rental voucher is a document, which the supplier of your rental vehicle requires as proof of the previously agreed rate. It is imperative that you have it in you possession. If you do not produce your voucher at the time of collection the vehicle, rental partner may ask you to pay more or refuse you your rental. If you do not produce your voucher at the rental counter we cannot accept any appeal for a refund.

Like all car rental companies, we cannot guarantee a specific make or model. We do guarantee the car category.

Yes you can, as long as the credit card is in the name of the driver of the vehicle. This is for insurance purposes.

Deposits vary for all vehicles. Please check the rental conditions on the quote page or your voucher to see the amount of the liability. A valid credit card in the name of the lead driver is required at the time of collection and will act as a deposit.

Certain parts of the vehicle such as the wheels, tyres, locks, roof, glass parts of the vehicle (including the windscreen), the underside and interior are not covered by the insurance as they are normally damaged as a result of negligence. Therefore it is highly recommended to by an extra insurance, which covers the items mentioned above. When booking with CarTrawler - purchase an extra Insurance4CarHire policy, when booking with Auto Europe - choose an option, where "Price includes refundable excess", with Holiday Autos - Total Damage Excess Waiver.