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          Managing Your Car Rental Bookings
My Voucher
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| What is a voucher and why do I need one? | Your vehicle rental voucher is a document, which the supplier of your rental vehicle requires as proof of the previously agreed rate. It is imperative that you have it in you possession. If you do not produce your voucher at the time of collection the vehicle, rental partner may ask you to pay more or refuse you your rental. If you do not produce your voucher at the rental counter we cannot accept any appeal for a refund. | |
| I made a booking but haven't received a confirmation/voucher? | To ensure that you receive your e-confirmation and link to your voucher you are required to add noreply@CarTrawler.com to your address book or safe list. This will prevent your e-mail account from filtering out your e-mail confirmation and voucher as junk or spam mail. Please check your junk or spam folders to see if the voucher has been moved in to one of these folders. | |
| If I alter a booking how do I get a new voucher? | If you make a change to your reservation that will require a new voucher this will be generated automatically and a copy will be sent, via e-mail, to both you and our local vehicle rental partner. Any changes regarding vehicles or dates may incur additional costs. | |
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| To get access to your voucher please enter your reservation number that was sent to you on the confirmation email and the email address that you used on our website. The reservation ID is a nine digit number starting with the two letter country code, i.e. FR123456789 |
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